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A Few Travelling Tips



overweight fees

Overweight of 51 to 70 lbs: $26.25 – $28.75 Overweight of 71 to 100 lbs & oversize: $105 – $114.98

How do I pay for checked baggage?

When you check in at the airport, a Customer Service Agent will process your checked baggage and collect any additional fees if applicable.


  • Customers traveling with infants may check-in a car seat or bassînet; and a fully collapsible stroller (umbrella style or playpen) at no additional charge.

If the ticket you are traveling on consists entirely of flights operated by Canadian North:

Our standard carry-on baggage, and checked baggage rules apply.

If the ticket you are traveling on also includes flights operated by one or more of our partner airlines:

If the first flight on your ticket is operated by a Canadian North partner airline rather than Canadian North, the partner airline’s checked baggage guidelines, allowances and fees will apply for that flight and all other flights on your ticket. Please be sure to familiarize yourself with the partner airline’s baggage policies, including their guidelines, allowances and fees:

If the first flight on your ticket is operated by Canadian North then Canadian North’s checked baggage guidelines, allowances and fees will apply for that flight and all other flights on your ticket.

How do I qualify for Concierge baggage allowance?

It’s free to enroll in Aurora Rewards and earn points that you can redeem for flights, merchandise and gift cards. See how many points are needed to earn Concierge status on the Aurora Rewards website under Qualifying for Aurora Concierge. To learn more about the benefits of being a Concierge member, click here.

Checked Baggage Tips

  • Always make sure that each piece of baggage is clearly identified with your name, address and phone numbers. It is also a good idea to have this information inside your baggage as well. Ask for name tags at our counters.
  • Keep all handles and straps secured or remove them if possible. They could get caught in the baggage belt and damage your baggage or someone else’s baggage.
  • Keep your belongings in sight at all time, never leave your baggage unattended at the airport.
  • Do not lock your baggage as it could be open for inspection.
  • Keep in a safe place a list of the items in your baggage and their estimated value.

Canadian North is required to enforce carry-on baggage size restrictions, as per Transport Canada regulations. A cabin baggage size unit is available at check-in to ensure that your carry-on(s) fits in the allotted space. On board the aircraft, all carry-on baggage must be stowed under the seat or in the overhead compartments.

Total space per passenger:

  • Jet – 10 inches by 18 inches by 22 inches (26 cm x 46 cm x 56 cm) Max weight 22lbs/10kg
  • Turboprop ATR42, and ATR72 – 9 inches by 16 inches by 18 inches (23 cm x 41 cm x 46 cm) Max weight 22lbs/10kg

Transport Canada pre-boarding security scanning prohibits passengers from taking certain items on board an aircraft. Liquids and gels in amounts smaller than 100mL may be taken on board the aircraft, in carry-on baggage, provided they are placed in a clear and re-sealable plastic bag and the contents are in the original packing.

E-cigarettes are permitted on the aircraft provided they are packed in the passenger’s carry-on baggage and not in checked baggage. Use of e-cigarettes onboard the aircraft is strictly prohibited.

Other items are restricted on board an aircraft. For a detailed list of Transport Canada prohibited items (e.g. liquids, gels, etc.) in carry-on baggage please refer to the Permitted and Prohibited Items on CATSA website.

Carry-on Baggage Tips

Some items should always be kept on you or in your carry-on baggage:

  • Identification such as driver’s license, health care card, etc.
  • Medication
  • Car and house keys
  • Valuable, fragile items such as jewellery, cameras, electronic devices
  • Laptop computer

Note for Kenn Borek Passengers

If you are flying with Kenn Borek, please note that carry-on baggage is not permitted on any KBAL aircraft. Passengers may carry personal items on board the aircraft, but these items must be secured in the cargo area whenever instructed. Personal items are limited to the following:

  • A purse/handbag of maximum dimensions of 10” x 12” x 8” (exceeding these dimensions will result in the bag being checked in and loaded as cargo before passengers board the aircraft)
  • Camera
  • Coats
  • Containers of life-sustaining items, including mediciation in its original container
  • Mobiliity aids including crutches, canes, walkers or other special need items
  • Battery-powered medical equiptment (such as CPAP and sleep apnea devices) and Personal Oxygen Concentrators

The following items must not be shipped as baggage as they are considered dangerous goods. As such, they must be shipped as cargo (subject to certain restrictions). Shipping these items as cargo ensures that these products are handled in a safe and proper manner.

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liquids and solids

Medicinal and toiletry articles can be carried on the person in small quantities.

Prohibited Goods

(Most common items listed below, but not limited to the following. If you are unsure please contact Canadian North Cargo.)

The following items are NOT permitted on Canadian North on your person, in your checked or as carry-on baggage.

Battery-Powered Vehicles Prohibited

Please note that Canadian North cannot accept small lithium battery-powered vehicles in checked baggage or as carry-on items due to numerous safety concerns associated with the batteries in these devices. Please check with your local cargo office for more information about how to ship these items as fully-regulated Dangerous Goods via our cargo services.

Examples of small lithium battery-powered vehicles include:

  • Hoverboards
  • Electric Bicycles
  • Electric Skateboards/Scooters
  • Mini-Segways
  • Balance Wheels

Disabling Devices

Disabling devices such as mace, pepper spray, bear bangers etc, containing an irritant or incapacitating substance are forbidden on your person, in checked and carry-on baggage.

Electro shock weapons such as Tasers containing dangerous goods such as explosives, compressed gasses, lithium batteries, etc are forbidden in carry-on baggage or checked baggage or on the person.

Restricted Items

The following items are permitted with the approval and verification of a Canadian North agent.

Camping Stoves and Fuel Containers that have contained a flammable liquid fuel: The fuel tank must be completely drained of all liquid fuel and action to nullify the danger.  The empty fuel tank must be left to drain for a minimum of 1 hour PLUS:  left uncapped for a minimum of 6 hours OR cooking oil added to elevate the flash point. .  The fuel tank must then have the cap securely fastened and packed with absorbent material and packaged in a polyethylene bag or equivalent.

Oxygen or air, gaseous, cylinders required for medical use: The cylinder must not exceed 5Kg gross weight. NOTE: Liquid oxygen systems are forbidden for transport.

Dry Ice (Solid), Carbon Dioxide: Solid Dry Ice in quantities not exceeding 2.5 kgs per person when used to pack perishables are permitted in checked or carry on baggage, provided the baggage permits the release of carbon dioxide gas.  Each item containing dry ice must be marked: “Carbon Dioxide, solid” or “Dry Ice” with the net weight or indication that the net weight is 2.5 kg or less.

E-cigarettes: E-cigarettes including e-cigars, e-pipes and other personal vaporizers are permitted in your carry-on only but are strictly prohibited from use on board the aircraft.

Please consult with a Canadian North agent if you have any questions or concerns.

Firearms and Ammunition

  • Hunting rifles and shotguns are accepted with Canadian North, with the following conditions:
  • Firearm is checked as baggage
  • Firearm is unloaded at the time of check in
  • Firearm is secure and trigger locked
  • Firearm is in a hard sided, non see-through, locked case that cannot be easily broken into during transport
  • Ammunition must be packed securely in the manufacturer’s original container and placed inside a suitcase cushioned with clothing
  • Only shells or cartridges are acceptable types of ammunition. Gunpowder and gunpowder pellets are strictly prohibited
  • You must complete and sign the Firearm Declaration, available at the check-in counter on the day of your travel
  • If your firearm is in excess of your baggage allowance, additional baggage charges will apply.

Important Reminder:

Registered firearms such as handguns require government documentation for transport. (The carriage of a loaded weapon is a violation of Federal Government Regulations (ACT 103.12).)​

At times, despite our efforts, baggage may be delayed and may not arrive with you at your destination. Missing baggage must be reported to a Customer Service Agent upon your arrival at the airport. If we are unable to deliver the luggage to you within 24 hours, you may qualify for interim expenses. Receipts are required to claim any expenses.

In the unlikely event that the Customer Service Agents at the airport are not able to locate your delayed baggage within the first seven days, our Baggage Claims office will take over the search.

  • The first step is to collect a complete list of your baggage contents via the Baggage Declaration Form. You may also request that our Baggage Claims Office send you one either by mail or fax.
  • Your additional details in the Baggage Declaration are essential to increase our ability to locate your property. Please provide specific details such as colors, sizes, brand names, logos and unique identifying items such as book titles, gifts and souvenirs.
  • Complete and return the form, along with all of the requested information, to Baggage Claims (see information below) within 21 days of the date of the loss so that we may begin the intensified search. Please keep a copy for your records.

Air Passenger Protection Regulations

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Canadian North Baggage Claims
20 Cope Drive
Kanata, Ontario
K2M 2V8


If you have not heard from a Customer Service Agent within the 21 days after completing and returning your form, please reach out to the location where you submitted your form.


































1-819-964-2223 ext 211  






















1-867-669-6600 x6683


If your bag is damaged, please notify a Customer Service Agent before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 7 days of receiving your bag. Failure to report a claim for a damaged bag within the prescribed time limit releases Canadian North from any liability.

You must provide the airport baggage agent with your damaged bag, tickets and baggage tag. You may then choose to have Canadian North send the bag to an authorized repair centre, bring it to the authorized centre yourself or have the bag repaired at the repair shop of your choice by providing Baggage Claims with an estimate of the repair for approval prior to repair.

Despite the utmost care we provide in the handling of your baggage, we are not responsible for the following: nicks, scratches, missing pullstraps, damaged handles or pull handles, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

Air Passenger Protection Regulations

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Limitation of Liability

Please note that, subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Canadian North assumes no liability for the loss, damage, or delay in delivery of fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities, or other valuables, spirits, business documents, samples, liquids, food and other perishables; computers; prescription drugs; photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery; electronic and mechanical items; glass; musical instruments and equipment, paper (includes photographs/negatives/prints/historical documents/maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns) which are included in the passenger’s checked baggage, with or without the knowledge of the carrier.

Canadian North’s liability, as outlined in the governing tariffs, for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid. For travel solely between points in Canada, the maximum liability limit is $2350.00 CAD.

Canadian North is not liable for any consequential damages such as loss of enjoyment, loss of business, inconvenience, etc.

For more information, consult our passenger tariff.

Limited Tag Release (LRT)

As Canadian North will not assume responsibility for damages to the items stated above such as perishable, fragile or loose items, already damaged bags, actions packers, sporting equipments, etc, a Limited liability release tags (LRT) must be completed and signed by the passenger for all special items upon check-in.