ᐃᓂᔅᓴᓕᐅᕆᑦ

ᖃᐅᔨᒃᑲᐅᑎᒋᑦ

ᖃᖓᑕᔪᓂᒃ ᓇᓂᓯᔾᔪᑎ

ᐃᓯᕐᕕᐊ

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ᐃᖅᑲᓇᐃᔮᑦᓴᑦ ᐴᔅᑎᐊᑯᓐᓂ

ᐃᖅᑲᓇᐃᔮᔅᓴᒥᒃ ᒪᑐᐃᖓᔪᖃᖅᑲᑦ ᖃᐅᔨᒃᑲᐃᔾᔪᑦ
Customer Service Agent Ref. #C156155
ᐃᖅᑲᓇᐃᔮᔅᓴᑦ ᖃᑦᑎᐅᓂᖏᑦ
1 (Temp. Part Time)
ᐃᖅᑲᓇᐃᔭᕐᕕᒃ
OTTAWA
ᖁᕝᕙᓯᓐᓂᖓ
* IN ACCORDANCE WITH THE UNIFOR COLLECTIVE AGREEMENT - AGENT SCALE
ᐱᔭᒃᓴᐅᔪᑦ
2017/10/24
ᒪᑐᕕᖓ
2017/11/25
Other Details

Immediately until approximately April 30, 2018

  ᐃᖅᑲᓇᐃᔮᔅᓴᖅ ᐅᕙᓂ ᐃᑲᔪᕐᓂᖅ ᐃᓄᓐᓂᑦ ᐊᕕᑦᑐᖅᓯᒪᔪᒥ.

ᐴᔅᑎᐊᒃᑯᑦ ᐃᖅᑲᓇᐃᔭᖅᑎᑦᑎᓲᖑᕗᑦ ᑭᓇᒃᑯᑐᐃᓐᓇᕐᓄᑦ. ᐃᓚᒋᔭᐅᔪᑦ ᐃᓛᒃᑯᖅᑐᓄᑦ ( ᓄᓇᖃᖅᑳᖅᑐᒥᓂᕐᓄᑦ, ᐊᕐᓇᓄᑦ, ᑕᑯᔅᓴᐅᔪᓄᑦ ᐃᓄᓐᓄᑦ ᐊᒻᒪᓗ ᑎᒥᒥᒍᑦ ᐊᔪᕈᑎᖃᖅᑐᓄᑦ) ᑲᔪᖏᖅᓴᖅᑕᐅᕗᑦ ᐆᑦᑐᖁᔭᐅᕗᑦ ᐃᖅᑲᓇᐃᔮᔅᓴᒧᑦ.
 

ᐱᔪᓐᓇᕐᓂᖏᑦ

Include, but not limited to, the following minimum skills and qualifications:

  • Must have a high school diploma and 1 year of previous related experience.
  • Must possess a working knowledge of Sabre.
  • Possess knowledge of passenger check-in and baggage handling.
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions.
  • Must possess strong communication, and interpersonal skills.
  • Fluently bilingual in English and French and Inuktitut an asset.
  • Proven customer service skills.
  • Experience in handling passengers with mobility needs.
  • Must be adept at handling multiple tasks, and prioritizing duties.
  • Willing to assist in all areas of passenger services.
  • Willing to work irregular hours of operation and shift work.
  • Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

ᐱᓕᕆᐊᔅᓴᖏᑦ ᐊᒻᒪᓗ ᐱᔪᓐᓇᕆᐊᓕᖏᑦ

Interested candidates should be able to perform the following duties and responsibilities:

  • Process passengers and baggage.
  • Make reservations and compute fares.
  • Disseminate information.
  • Assist passengers with mobility and special needs.
  • Issue tickets/airway bills and process sales reports for deposit.
  • Assemble, control and transmit reservations and passenger data.
  • Administer Interline and employee travel both business and pleasure.
  • Maintain records as required.
  • Process claims for damaged or missing baggage.
  • Record flight arrival and departure times.
  • Conduct radio communications with the aircraft.
  • Process weight and balance and load control data.
  • Process shipment and reception of all cargo.
  • Perform load service duties.
  • Other duties as assigned.

ᐃᖅᑲᓇᐃᔮᖅ ᐃᓕᓐᓅᕚ

ᐆᑦᑐᕆᑦ ᑎᑎᕋᕐᓗᑎᑦ ᐊᒻᒪᓗ ᑐᓂᓗᒍ ᓇᓗᓇᐃᕐᓯᒪᔪᑦ ᐃᖅᑲᓇᐃᔮᕆᓯᒪᔭᑎᑦ ᐅᕗᖓ:

(English) First Air Human Resources Department
Email: recruit@firstair.ca
Fax: 613-254-6280

ᐃᖅᑲᓇᐃᔭᖅᑏᑦ ᐊᒻᒪᓗ ᐱᓇᓱᑦᑐᑦ ᐊᐱᖅᓱᖅᑕᐅᒐᔭᖅᐳᑦ ᐃᓛᒃᑯᕐᓗᑎᒃ. ᐃᑦᑎᒋᔭᐅᔪᑦ ᐃᖅᑲᓇᐃᔮᔅᓴᒧᑦ ᑭᓯᐊᓂ ᐊᐱᖅᓱᖅᑕᐅᒐᔭᖅᑐᑦ. ᐴᔅᑎᐊᒃᑯᑦ ᐅᑉᐱᕆᔭᖃᖅᐳᑦ ᐊᔾᔨᒌᑎᑦᑎᓂᕐᒥᒃ ᐃ.

ᐅᓇ ᖃᐅᔨᒃᑲᐃᒍᑎ ᓴᖅᑭᖅᑕᐅᔪᖅ October 31, 2017.