ᐃᓂᔅᓴᓕᐅᕆᑦ

ᖃᐅᔨᒃᑲᐅᑎᒋᑦ

ᖃᖓᑕᔪᓂᒃ ᓇᓂᓯᔾᔪᑎ

ᐃᓯᕐᕕᐊ

First Air - 2018 Kitikmeot Trade Show Promo - Click for details
NEW Lower Everyday Fares to or from Inuvik
Slider-sidebar-230x210-Livery

ᐃᖅᑲᓇᐃᔮᑦᓴᑦ ᐴᔅᑎᐊᑯᓐᓂ

ᐃᖅᑲᓇᐃᔮᔅᓴᒥᒃ ᒪᑐᐃᖓᔪᖃᖅᑲᑦ ᖃᐅᔨᒃᑲᐃᔾᔪᑦ
Customer Service Agent Ref. #C64873
ᐃᖅᑲᓇᐃᔮᔅᓴᑦ ᖃᑦᑎᐅᓂᖏᑦ
2 (Temp. Full Time)
ᐃᖅᑲᓇᐃᔭᕐᕕᒃ
Kanata
ᖁᕝᕙᓯᓐᓂᖓ
* In accordance with Unifor Collective Agreement
ᐱᔭᒃᓴᐅᔪᑦ
2017/01/18
ᒪᑐᕕᖓ
2018/01/18
Other Details

TEMP POSITIONS TO RANGE FROM CURRENT DATE TO OCTOBER 19TH, 2018 AND NOVEMBER 30TH, 2018

  ᐃᖅᑲᓇᐃᔮᔅᓴᖅ ᐅᕙᓂ Customer Contact Centre ᐊᕕᑦᑐᖅᓯᒪᔪᒥ.

ᐴᔅᑎᐊᒃᑯᑦ ᐃᖅᑲᓇᐃᔭᖅᑎᑦᑎᓲᖑᕗᑦ ᑭᓇᒃᑯᑐᐃᓐᓇᕐᓄᑦ. ᐃᓚᒋᔭᐅᔪᑦ ᐃᓛᒃᑯᖅᑐᓄᑦ ( ᓄᓇᖃᖅᑳᖅᑐᒥᓂᕐᓄᑦ, ᐊᕐᓇᓄᑦ, ᑕᑯᔅᓴᐅᔪᓄᑦ ᐃᓄᓐᓄᑦ ᐊᒻᒪᓗ ᑎᒥᒥᒍᑦ ᐊᔪᕈᑎᖃᖅᑐᓄᑦ) ᑲᔪᖏᖅᓴᖅᑕᐅᕗᑦ ᐆᑦᑐᖁᔭᐅᕗᑦ ᐃᖅᑲᓇᐃᔮᔅᓴᒧᑦ.
 

ᐱᔪᓐᓇᕐᓂᖏᑦ

Include, but not limited to, the following minimum skills and qualifications:

  • Include, but not limited to, the following minimum skills and qualifications:
  • Must possess a working knowledge of the Sabre Reservations system using the Interact GUI
  • Must possess a high school diploma or have equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc
  • Fluently bilingual in English and French or Inuktitut
  • Possess a knowledge of customer service procedures
  • Must be familiar with all aspects paperwork/documentation for all customer service functions
  • Must possess strong communication, and interpersonal skills
  • Proven customer service skills
  • Must be adept at handling multiple tasks, and prioritizing duties
  • Willing to assist in all areas of customer services
  • Willing to work irregular hours of operation and shift work
  • Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

ᐱᓕᕆᐊᔅᓴᖏᑦ ᐊᒻᒪᓗ ᐱᔪᓐᓇᕆᐊᓕᖏᑦ

Interested candidates should be able to perform the following duties and responsibilities:

  • Interested candidates should be able to perform the following duties and responsibilities:
  • Handle all aspects of customer reservations
  • Maintain a high level of customer service and passenger sales skills
  • Build accurate customer files (PNR) with all required information
  • Compute fares
  • Process prepaid PTA information from stations, travel agencies and other clients ensuring accuracy and efficiency are at the highest level
  • Disseminate information
  • Respond to general public inquiries
  • Monitor and action items that arrive in messages queues, fax printouts and printer messages
  • Assist with daily preparation of flights as assigned
  • Provide assistance in all areas of customer services including operations
  • Other duties as assigned

ᐃᖅᑲᓇᐃᔮᖅ ᐃᓕᓐᓅᕚ

ᐆᑦᑐᕆᑦ ᑎᑎᕋᕐᓗᑎᑦ ᐊᒻᒪᓗ ᑐᓂᓗᒍ ᓇᓗᓇᐃᕐᓯᒪᔪᑦ ᐃᖅᑲᓇᐃᔮᕆᓯᒪᔭᑎᑦ ᐅᕗᖓ:

(English) First Air Human Resources Department
Email: recruit@firstair.ca
Fax: 613-254-6280

ᐃᖅᑲᓇᐃᔭᖅᑏᑦ ᐊᒻᒪᓗ ᐱᓇᓱᑦᑐᑦ ᐊᐱᖅᓱᖅᑕᐅᒐᔭᖅᐳᑦ ᐃᓛᒃᑯᕐᓗᑎᒃ. ᐃᑦᑎᒋᔭᐅᔪᑦ ᐃᖅᑲᓇᐃᔮᔅᓴᒧᑦ ᑭᓯᐊᓂ ᐊᐱᖅᓱᖅᑕᐅᒐᔭᖅᑐᑦ. ᐴᔅᑎᐊᒃᑯᑦ ᐅᑉᐱᕆᔭᖃᖅᐳᑦ ᐊᔾᔨᒌᑎᑦᑎᓂᕐᒥᒃ ᐃ.

ᐅᓇ ᖃᐅᔨᒃᑲᐃᒍᑎ ᓴᖅᑭᖅᑕᐅᔪᖅ January 11, 2018.