We’re building your NEW Canadian North

Safe, sustainable and always focused on the needs of the communities we serve.

Canadian North and First Air are uniting to form a strong, sustainable airline that will serve our Northern customers and charter clients under the name ‘Canadian North’.

We know that you rely on us to bridge vast distances, bring people together and deliver important goods – always with friendly and helpful customer service. By combining our teams and resources, we will be able to operate far more efficiently and the improved sustainability we achieve will create new paths for us to invest our long-term growth and renewal, for the benefit of everyone we serve.

We are committed to communicating clearly and keeping your needs top-of-mind for every decision we make. Every step we take will be carefully planned and we will continually share our progress here.

Whether we serve you as a passenger, cargo customer, charter client, or work with you as a partner, we look forward to welcoming you onboard a new, unified, Canadian North.

If you have questions, we’re always here to listen and to help.


Latest Updates

September 16, 2019 – Soar even more! Aurora Rewards members can now earn points on First Air-operated flights

Aurora Rewards members can now earn Aurora Rewards points on scheduled flights operated by First Air, in addition to scheduled flights operated by Canadian North. Simply provide your Aurora Rewards member number when booking your flights to be rewarded for your travel.

It’s free to join Aurora Rewards and takes just moments to do so at www.aurorarewards.com/join, so we hope you’ll sign up if you haven’t already.

Double-dip your rewards

Did you know that you can earn both Aeroplan® Miles and Aurora Rewards Points each time you travel with Canadian North or First Air? It’s as easy as 1-2-3!

  • Log in to your Aurora Rewards member account and add your Aeroplan member number to your profile page.
  • Provide your Aurora Rewards or Aeroplan member number each time you book with Canadian North or First Air.
  • Automatically earn valuable points in 2 great programs.

More exciting changes coming soon

We’re working on developing an expanded rewards and recognition program that will enable Aurora Rewards members to redeem points for free flights operated by both Canadian North and First Air throughout our entire combined network, with exclusive travel benefits for our most frequent guests. We’ll have more news to share soon, so please stay tuned.


August 30, 2019 - Introducing our new unified flight schedule, effective Friday, November 1, 2019

We’re pleased to announce that our new, unified passenger and cargo schedule is now available for booking and will take effect on Friday, November 1, 2019. Together, we will provide safe, friendly and reliable service to 24 northern communities, from our southern gateways of Ottawa, Montreal and Edmonton, with seamless interline connections to destinations throughout Canada, the United States and beyond.

To view this schedule, please click here.

Because Canadian North and First Air continue to operate separate reservations systems, all of the flights shown within this unified schedule can be booked via either airline, using our existing reservations channels:

Flights can also be booked in-person at our airport locations as well as through our travel agency partners and other online booking channels.

We expect that we will be able to merge our reservations system into a single unified system later this year and we will continue to provide updates as we make progress towards this goal. 

As a northern airline, we fully understand that the passenger and cargo service we provide is essential to the well-being of the people, organizations and communities we serve. In order to fulfill this crucial role, we must maintain safe and sustainable operations at all times. We have designed this schedule to improve our sustainability by reducing excess capacity and eliminating the costly duplication of equipment and infrastructure. The simplification of Northern travel and shipping is also an important consideration, so we have added new flight choices while making every effort to minimize the number of overnight stays and stops required between our destinations where possible. We will continue to carefully review our passenger and cargo capacity to ensure that we always have appropriate resources in place to meet the needs of our customers, with the flexibility to efficiently handle additional demand whenever necessary.

Here are some of the benefits within this schedule that have been made possible by combining and optimizing our resources:

  • A choice of early morning and mid-afternoon departures between Ottawa and Iqaluit.
  • Same-day connections from Ottawa to all communities we serve within the Qikiqtani.
  • Daily connectivity between Cambridge Bay, Gjoa Haven, Taloyoak and Kugaaruk in both directions as well as new daily southbound connections from Gjoa Haven, Taloyoak and Kugaaruk to Edmonton via Yellowknife.
  • Daily 737-200 Combi service between Yellowknife and Cambridge Bay, augmented by daily turbo-prop flights.

We will continue to seek out opportunities to further improve our schedule by listening closely to feedback from our customers and stakeholders, while carefully monitoring passenger and cargo demand.


August 8, 2019 - Summary of Recent Open House Presentations Hosted by Canadian North Executive Leadership Team and Board Members in Iqaluit and Yellowknife

During the week of July 22 to 26, 2019, Canadian North’s Executive Leadership team and members of its Board hosted open house presentations in Iqaluit and Yellowknife, where they provided an update on our integration progress and addressed questions and feedback from attendees.

Thank you to everyone who was able to join us for these important sessions. For the benefit of those who could not be with us, we have compiled a list of questions that we received along with summaries of the answers that we provided – available here.


Other Updates

For now, it’s business as usual and we will continue to operate as two separate companies, serving you as two separate brands.

  • If you are a scheduled services customer, you can continue to book, fly and ship cargo with either of our airlines without any significant changes.
  • If you are a charters client, partner or vendor, you will continue to work with the team members and departments you are familiar with.

Later this year and beyond

  • We will begin to roll-out our unified ‘Canadian North’ brand, featuring the First Air’s distinctive Inukshuk logo and red and white colour palette. You will see this brand in more and more places as time progresses, including our website, uniforms, counter signage and aircraft livery.
  • We will begin the process of bringing our dedicated and hard-working team members together under the unified Canadian North banner, combining the strengths of our respective teams. This will be a gradual process that will be completed hand-in-hand with other milestones such as combining our flight reservations systems, fare products, operational processes, fleets and facilities.
  • We are certain that there will be even more opportunities for our team members to grow and be recognized for their achievements within the new Canadian North. Our goal will be to lead our industry as a top employer, with continued focus on recruiting Inuit and other Indigenous team members for excellent careers within the aviation sector.

FAQs

General questions

What changes can I expect immediately?

For the immediate future, it will continue to be business as usual.

  • If you are a scheduled services customer, you can continue to book, fly and ship cargo with either of our airlines without any significant changes.
  • If you would like to make changes to existing reservations, submit baggage claims or make other enquiries, please continue to contact the airline you booked your travel with.
  • Charters clients, partners and vendors will continue to work with the team members and departments they are familiar with.
What types of changes can I expect to eventually see?
  • Later this year, we will develop our first combined flight schedule that will enable customers of Canadian North and First Air to book any flight operated by either airline. We expect to release this schedule later this year, several months before it will take effect.
  • Also later this year, we will begin to roll-out our unified ‘Canadian North’ brand, featuring the First Air’s distinctive Inukshuk logo and red and white colour palette. This brand will be seen in more and more places as time progresses, including a new website, uniforms, counter signage and aircraft livery.
  • Other changes such as combining our reservations system, passenger and cargo products, operational processes, fleets and facilities will be completed gradually, with updates shared here as we make progress.

Questions about booking and flying with us

Will your Call Centre contact info change?
Will beneficiary fares continue to be offered?
  • Yes, First Air and Canadian North will continue to offer our respective beneficiary Ilak and Pivut fare products for the immediate future, along with their other existing fare products.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new beneficiary fares.
Have your fare rules and baggage policies changed?
  • No. For now it is business as usual. The fare rules and baggage policies of the airline you booked your ticket from will continue to apply to your reservation.
  • We will announce future changes to our fare rules and baggage policies before they take effect.
Where should I check in for my flight?
  • First Air and Canadian North will continue to operate separate reservations systems for the immediate future, so you should continue to check in with the airline that you booked their flight with.
  • We will announce future changes to our check-in processes before they take effect and you will be contacted if you have an existing reservation that is affected.

Questions about shipping cargo with us

Where should I drop off my freight?

For now, it is business as usual:

  • If you are a Canadian North customers with a contracted rate and/or account, you should continue to drop off your freight at Canadian North cargo offices.
  • If you are a First Air customer with a contracted rate and/or account, you should continue to drop off your freight at First Air cargo offices.
  • If you do not have a contracted rate or account, you can drop off your cargo with either First Air or Canadian North.
If I have a contracted cargo rate with Canadian North or First Air, will it be honored on both carriers?

For now, it is business as usual and contracted rates will remain unique to the originating carrier.

  • Canadian North customers with a contracted rate will need to tender freight at Canadian North cargo locations.
  • First Air customers with a contracted rate will need to tender freight at First Air cargo locations.
  • Customers with contracted rates at both carriers must use the account/contract for the carrier that they are tendering their goods to.

Please note that all shipments, including contracted freight, will have access to shared Canadian North-First Air capacity and can be transferred between carriers to ensure the most efficient handling once the freight enters the shipping processes.

Questions about pricing

Will your pricing be changing?
  • We know that the price of air service is an important concern within the North, so we are committed to always providing the best possible passenger and cargo service at the lowest possible pricing. For the time being, we will continue to offer our respective beneficiary Ilak and Pivut fare products, along with our other existing fare products. We will also continue to maintain our existing corporate agreements, with members of our sales team always available to respond to questions and requests.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new economy and beneficiary fare classes and corporate pricing. We will also continue to offer seat sales, provide special pricing for groups and events and lend our support to important community initiatives throughout the North.
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If I have a corporate passenger or cargo agreement with Canadian North, are there any upcoming changes to it?

For the time being, all existing corporate agreements continue to be in effect with no immediate changes. If you have agreements with both carriers you can choose to use the one you prefer. We will be developing a new pricing structure in the future and will communicate updates to our corporate customers when have more information to share. In the meantime, our sales team is always available to respond to questions and requests.

Will beneficiary fares continue to be offered?
  • Yes, First Air and Canadian North will continue to offer their respective beneficiary Ilak and Pivut fare products for the immediate future, along with their other existing fare products.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new beneficiary fares.

Questions? Were always happy to assist.

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