We’re building your NEW Canadian North

Safe, sustainable and always focused on the needs of the communities we serve.

Canadian North and First Air are uniting to form a strong, sustainable airline that will serve our Northern customers and charter clients under the name ‘Canadian North’.

We know that you rely on us to bridge vast distances, bring people together and deliver important goods – always with friendly and helpful customer service. By combining our teams and resources, we will be able to operate far more efficiently and the improved sustainability we achieve will create new paths for us to invest our long-term growth and renewal, for the benefit of everyone we serve.

We are committed to communicating clearly and keeping your needs top-of-mind for every decision we make. Every step we take will be carefully planned and we will continually share our progress here.

Whether we serve you as a passenger, cargo customer, charter client, or work with you as a partner, we look forward to welcoming you onboard a new, unified, Canadian North.

If you have questions, we’re always here to listen and to help.


For now, it’s business as usual and we will continue to operate as two separate companies, serving you as two separate brands.

  • If you are a scheduled services customer, you can continue to book, fly and ship cargo with either of our airlines without any significant changes.
  • If you are a charters client, partner or vendor, you will continue to work with the team members and departments you are familiar with.

Looking ahead…

  • A major priority will be to develop a combined flight schedule that will enable customers of both airlines to book any flight operated by Canadian North or First Air. We will continue to offer passenger and cargo capacity that meets the needs of every community we serve within this schedule.
  • We will also work to expand Canadian North’s popular Aurora Rewards loyalty program to all scheduled flights operated by First Air, so that customers of both airlines have the ability to earn Aurora Rewards points and Aeroplan Miles that can be redeemed for free flights. We look forward to announcing more information about this soon. In the meantime, we invite you to learn more about the many benefits of Aurora Rewards and to sign up for this free program at www.aurorarewards.com if you haven’t already done so.

Later this year and beyond

  • We will begin to roll-out our unified ‘Canadian North’ brand, featuring the First Air’s distinctive Inukshuk logo and red and white colour palette. You will see this brand in more and more places as time progresses, including our website, uniforms, counter signage and aircraft livery.
  • We will begin the process of bringing our dedicated and hard-working team members together under the unified Canadian North banner, combining the strengths of our respective teams. This will be a gradual process that will be completed hand-in-hand with other milestones such as combining our flight reservations systems, fare products, operational processes, fleets and facilities.
  • We are certain that there will be even more opportunities for our team members to grow and be recognized for their achievements within the new Canadian North. Our goal will be to lead our industry as a top employer, with continued focus on recruiting Inuit and other Indigenous team members for excellent careers within the aviation sector.

FAQs

General questions

What changes can I expect immediately?

For the immediate future, it will continue to be business as usual.

  • If you are a scheduled services customer, you can continue to book, fly and ship cargo with either of our airlines without any significant changes.
  • If you would like to make changes to existing reservations, submit baggage claims or make other enquiries, please continue to contact the airline you booked your travel with.
  • Charters clients, partners and vendors will continue to work with the team members and departments they are familiar with.
What types of changes can I expect to eventually see?
  • Later this year, we will develop our first combined flight schedule that will enable customers of Canadian North and First Air to book any flight operated by either airline. We expect to release this schedule later this year, several months before it will take effect.
  • Also later this year, we will begin to roll-out our unified ‘Canadian North’ brand, featuring the First Air’s distinctive Inukshuk logo and red and white colour palette. This brand will be seen in more and more places as time progresses, including a new website, uniforms, counter signage and aircraft livery.
  • Other changes such as combining our reservations system, passenger and cargo products, operational processes, fleets and facilities will be completed gradually, with updates shared here as we make progress.

Questions about booking and flying with us

Will your Call Centre contact info change?
Will beneficiary fares continue to be offered?
  • Yes, First Air and Canadian North will continue to offer our respective beneficiary Ilak and Pivut fare products for the immediate future, along with their other existing fare products.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new beneficiary fares.
Have your fare rules and baggage policies changed?
  • No. For now it is business as usual. The fare rules and baggage policies of the airline you booked your ticket from will continue to apply to your reservation.
  • We will announce future changes to our fare rules and baggage policies before they take effect.
Where should I check in for my flight?
  • First Air and Canadian North will continue to operate separate reservations systems for the immediate future, so you should continue to check in with the airline that you booked their flight with.
  • We will announce future changes to our check-in processes before they take effect and you will be contacted if you have an existing reservation that is affected.

Questions about shipping cargo with us

Where should I drop off my freight?

For now, it is business as usual:

  • If you are a Canadian North customers with a contracted rate and/or account, you should continue to drop off your freight at Canadian North cargo offices.
  • If you are a First Air customer with a contracted rate and/or account, you should continue to drop off your freight at First Air cargo offices.
  • If you do not have a contracted rate or account, you can drop off your cargo with either First Air or Canadian North.
If I have a contracted cargo rate with Canadian North or First Air, will it be honored on both carriers?

For now, it is business as usual and contracted rates will remain unique to the originating carrier.

  • Canadian North customers with a contracted rate will need to tender freight at Canadian North cargo locations.
  • First Air customers with a contracted rate will need to tender freight at First Air cargo locations.
  • Customers with contracted rates at both carriers must use the account/contract for the carrier that they are tendering their goods to.

Please note that all shipments, including contracted freight, will have access to shared Canadian North-First Air capacity and can be transferred between carriers to ensure the most efficient handling once the freight enters the shipping processes.

Questions about loyalty rewards programs

Will I be able to earn Aurora Rewards on First Air flights?
  • Soon. Now that the integration has begun, we can work on expanding Canadian North’s popular Aurora Rewards loyalty program to all scheduled flights operated by First Air, so that customers of both airlines have the ability to earn Aurora Rewards points and Aeroplan Miles that can be redeemed for free flights.
  • We look forward to making an announcement in the near future when this work is completed.
  • In the meantime, you can take a moment to register for Aurora Rewards at www.aurorarewards.com/join if you haven’t already done so.
Will I continue to have the ability to earn and redeem Aeroplan Miles on flights operated by the merged airline?

Yes, our intention is to continue to offer passengers the ability to earn and redeem both Aeroplan Miles and Aurora Rewards points when they book and travel with us.

Questions, we’re always here to listen and to help.

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