Canadian North and First Air are uniting to form a strong, sustainable airline that will serve our Northern customers and charter clients under the name ‘Canadian North’.
We know that you rely on us to bridge vast distances, bring people together and deliver important goods – always with friendly and helpful customer service. By combining our teams and resources, we will be able to operate far more efficiently and the improved sustainability we achieve will create new paths for us to invest our long-term growth and renewal, for the benefit of everyone we serve.
We are committed to communicating clearly and keeping your needs top-of-mind for every decision we make. Every step we take will be carefully planned and we will continually share our progress here.
Whether we serve you as a passenger, cargo customer, charter client, or work with you as a partner, we look forward to welcoming you onboard a new, unified, Canadian North.
If you have questions, we’re always here to listen and to help.
During the week of July 22 to 26, 2019, Canadian North’s Executive Leadership team and members of its Board hosted open house presentations in Iqaluit and Yellowknife, where they provided an update on our integration progress and addressed questions and feedback from attendees.
Thank you to everyone who was able to join us for these important sessions. For the benefit of those who could not be with us, we have compiled a list of questions that we received along with summaries of the answers that we provided – available here.
For the immediate future, it will continue to be business as usual.
We will announce any future changes to our Call Centre contact information here.
For now, it is business as usual:
For now, it is business as usual and contracted rates will remain unique to the originating carrier.
Please note that all shipments, including contracted freight, will have access to shared Canadian North-First Air capacity and can be transferred between carriers to ensure the most efficient handling once the freight enters the shipping processes.
Yes, our intention is to continue to offer passengers the ability to earn and redeem both Aeroplan Miles and Aurora Rewards points when they book and travel with us.