The following special commodity rates have been established for items that are significant to the livelihood of people living and working in the North.

Aboriginal Art

• Available Discount:

  Aboriginal art can be sent at a 60% discount from the one kilo general cargo rate. This special rate includes hides, pelts or skins that are not dressed or tanned.
• Special notes or restrictions:

  Must be labeled as fragile and properly packaged internally and externally. Declared Value cannot be applied.

Cars and Trucks

• Available Discount:

  Pricing is rated by the inch, bumper to bumper.
• Special notes or restrictions:

  Must be labeled as fragile and properly packaged internally and externally. Declared Value cannot be applied.

Recreational Vehicles

• Available Discount:

  Special rates apply to the air cargo shipment of snowmobiles and ATVs to northern points. These special rates are based on the weight of the vehicle times 115 per cent.
• Special notes or restrictions:

  Must be properly crated on all jet routes. Refer to Dangerous Goods.

Engines, Motors and Electrical or Mechanical Equipment

• Available Discount:

  There are special reduced rates for the shipment of engines, motors and electrical or mechanical equipment to southern locations.
• Special notes or restrictions:

  Must be properly crated, leak proof and able to be moved with a lifting device. Refer to Dangerous Goods.

Kayaks and Canoes

• Available Discount:

  There are special rates for canoes and kayaks that are based on dimensional weight.
• Special notes or restrictions:

  Plastic or tarp wrapped recommended. Oars and paddles must be packaged separately.

Empty Cylinders

• Available Discount:

  There are special rates for the southbound shipment of empty propane, acetylene, chlorine, helium, nitrogen or oxygen cylinders.
• Special notes or restrictions:

  Refer to Dangerous Goods.

Recycled Material

• Available Discount:

  There is an 80% discount from the one kilo general cargo rate to send recyclable materials to the south from Iqaluit and Kuujjuaq.
• Special notes or restrictions:

  Must be palletized and properly packaged to prevent leakage and easy handling.

Empty Containers

• Available Discount:

  Retailers can ship kegs, cardboard boxes and plastic bread and milk receptacles to southbound locations. This saves money for retailers and helps reduce community waste.
• Special notes or restrictions:

  No criteria requirements.

Food Shipments

• Available Discount:

  There are special rates when food shipments are made from Montreal, Ottawa, Winnipeg, Edmonton and Yellowknife.
• Special notes or restrictions:

  Inner and outer packaging must be leak proof, able to maintain internal temperatures and be of adequate strength to protect the contents, taking into consideration the weight and nature of the items.

Country Food

• Available Discount:

  Inter-community and southbound shipments of fish, caribou, seal, whale, polar bear meat, etc. for personal consumption only are available. Please call the Canadian North Cargo Call Centre at 1-800-267-1247 for a quote.
• Special notes or restrictions:

  Inner and outer packaging must be leak proof, able to maintain internal temperatures and be of adequate strength to protect the contents, taking into consideration the weight and nature of the items. Permits may be required. Not applicable for commercial purposes.

In the unlikely event that the Customer Service Agents at the airport are not able to locate your delayed baggage within the first seven days, our Baggage Claims office will take over the search.

• The first step is to collect a complete list of your baggage contents via the Baggage Declaration Form. You may also request that our Baggage Claims Office send you one either by mail or fax.
• Your additional details in the Baggage Declaration are essential to increase our ability to locate your property. Please provide specific details such as colors, sizes, brand names, logos and unique identifying items such as book titles, gifts and souvenirs.
• Complete and return the form, along with all of the requested information, to Baggage Claims (see information below) within 21 days of the date of the loss so that we may begin the intensified search. Please keep a copy for your records.

Canadian North Baggage Claims
20 Cope Drive
Kanata, Ontario
K2M 2V8
Canada

Fax: 613-254-6362
Email: customerrelations@canadiannorth.com