Although First Air cannot guarantee a peanut, nut or food allergy free environment on any of our flights, we will endeavor to put safeguards in place to protect our passengers.
We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable effort to move you or the pet and pet owner.
On board announcements
In the instance where passengers have self-identified an allergy at the time of booking or check in, an announcement will be made by the crew requesting the consideration of the other passengers to avoiding consumption of foods containing that allergen. While we cannot guarantee compliance of the request, we will do our best to inform other passengers on your flight.
First Air is pleased to provide meals, including hot meals on many of our flights. Although we have instructed our caterers to avoid nut products, we do not make any guarantee that any food served on board is nut free. We cannot control the many caterers and suppliers and sub-suppliers in this regard. Any passenger that is allergic or sensitive to products that may be found in the cabin is responsible to bring the proper medication and to have the proper protection with them.
Exercise caution – what you can do:
- Ensure you have taken any and all precautions including receiving travel advice from your physician prior to boarding one of our flights.
- If you have been prescribed an epinephrine auto injector (e.g. EpiPen), you should not board your flight without ensuring you have it with you.
- Passengers are highly recommended to bring their own food for personal consumption as a precaution against onboard meals that may contain allergens.
- Be aware of your surroundings – We do not screen any food items other passengers may bring on board that may cause allergic reactions. Additionally, we cannot guarantee that traces, residue and oils of these allergens will not be present on seat cushions, seatbelts, armrests, table trays or elsewhere in the cabin, even after the aircraft is groomed.