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Customer Feedback

First Air receives frequent comments from satisfied customers with a recurring theme – First Air employees making customers feel understood, welcome, important and comforted. These comments are always a pleasure to receive and to share. Whether one of our Reservation agents sorted a problem above and beyond a customer’s expectations, a Passenger Service agent made a senior feel warm and comfortable, a cargo agent carefully transferred a package or a Flight Attendant made that extra effort to provide efficient service, they all make a difference and our customers want us to know about it.

Submit your own comments

Rate our Level of Service

Please select a number with “1” being very poor and “5” being excellent.

  Reservation Service:
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 5
  Airport Check-in:
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 5
  In-flight service from your flight attendants:
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  Your meal service:
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 5
  Airport Arrival:
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Cargo:

If applicable. Include Airway Bill (AWB) Number in Comment area.


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 5

Additional Comments or Suggestions

Flight Information

Flight Number Seat Date



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