Clients First

Contact Us

General Contacts

Customer Contact Centre for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247
Fax: 613-254-6303
TTY 1-877-873-3718
Email: contact@firstair.ca

Monday to Friday: 7 a.m. to 9 p.m. EST
Weekends & holidays: 9 a.m. to 7 p.m. EST


Headquarters

20 Cope Drive, Kanata, Ontario Canada K2M 2V8
Tel: 613-254-6200
Fax: 613-254-6398

Customer Relations, Baggage and Cargo Claims

For Customer Relations inquiries or Baggage claims, please call 1-800-661-3591 Ext. 6361 or email customerrelations@firstair.ca.

For Cargo Claims, please call 1-800-661-3591 Ext. 6343 or email claims@firstair.ca.

For General Inquiries, please email: contact@firstair.ca


First Air Cargo Call Center

For information on obtaining a quote, tracing a parcel, or to arrange pickup or delivery:

Tel: 1-800-568-7497
cargoreservations@firstair.ca
Monday to Friday 8:30 a.m. to 4:30 p.m. EST

Refunds/Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please contact:

Tel: 613-254-6265
Fax: 613-254-6260
Email: refunds@firstair.ca


Groups / Conferences

For special group/conference fares

Tel.:1-877-328-8669
Fax:613-254-6303
groupbookings@firstair.ca

Regional Offices

National

Ron Lowry, Senior Manager, Sales
Tel: 613-254-6413
Email: rlowry@firstair.ca

Western Canada

Shemaiah Ford, Manager, Sales
Tel: 867-669-6602
Email: sford@firstair.ca


Eastern Canada / Nunavut

Sarah Bedford, Manager,  Sales 
Tel: 867-979-8398
Email: sbedford@firstair.ca

Nunavik

Shelly De Caria, Manager, Sales
Tel: 613-254-6187
Email: sdecaria@firstair.ca


Services

Maintenance

Mike Bernard, Director, Maintenance
20 Cope Drive, Kanata, ON K2M 2V8
Tel: 613-254-6318
Fax: 613-254-6337
Email: mbernard@firstair.ca

Engineering

Philip Lee, Senior Manager, Engineering
20 Cope Drive, Kanata, ON K2M 2V8
Tel: 613-254-6429
Fax: 613-254-6337
Email: plee@firstair.ca

Charter

Elena Ramirez, Charter Sales
20 Cope Drive, Kanata, ON K2M 2V8
Tel: 613-254-6355
Fax: 613-254-6398
Email: eramirez@firstair.ca


Public Affairs

Marketing and Communications

Dan Valin, Manager, Marketing and Communications
Tel: 613-254-6294
Email: dvalin@firstair.ca

Media Relations

Tel: 613-254-6294
Email: mediarelations@firstair.ca

Community Relations

Shelly De Caria, Manager Community Relations
Tel: 613-254-6187
Email: sdecaria@firstair.ca


Local Cargo Offices

Ottawa (YOW)

100 Thad Johnson Private
Ottawa, ON K1V 0R1
Tel: 613-254-6471
Fax: 613-254-6477

Montreal (YUL)

2200 Avenue Reverchon, Suite/Bureau 116
Dorval, QC H9P 2S7
Tel: 514-631-8560
Fax: 514-631-5763

Kuujjuaq (YVP)

Tel: 819-964-2225
Fax: 819-964-6365



Iqaluit (YFB)

P.O. Box 477
Iqaluit, NU X0A 0H0
Tel: 867-979-8320
Fax: 867-979-8393

Edmonton (YEG)

1759-35 Avenue East, Edmonton
International Airport
Edmonton, AB T9E 0V6
Tel: 780-890-8611

Yellowknife (YZF)

Postal Service 9000, 155 Bristol Ave.
Yellowknife, NT X1A 2R3
Tel: 867-669-6649
Fax: 867-669-6656


Customer Feedback

First Air receives frequent comments from satisfied customers with a recurring theme – First Air employees making customers feel understood, welcome, important and comforted. These comments are always a pleasure to receive and to share. Whether one of our Reservation agents sorted a problem above and beyond a customer’s expectations, a Passenger Service agent made a senior feel warm and comfortable, a cargo agent carefully transferred a package or a Flight Attendant made that extra effort to provide efficient service, they all make a difference and our customers want us to know about it.
Reservation Service:

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Airport Check-in:

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In-flight service from your flight attendants:

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Your meal service:

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Cargo:
If applicable. Include Airway Bill (AWB) Number in Comment area.

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Additional Comments or Suggestions

Flight Information

I reserved my flight through:

Website bookingDirectly from First AirA travel agent

Personal Information

Please Note: If you wish to receive a response from First Air Customer Service, please be sure to include your email address.

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Reservations: 1-800-267-1247.