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Contact Us

Customer Contact Center for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247
Fax: 613-254-6303
TTY 1-877-873-3718



Monday – Friday: 07:00 – 21:00 EST
Weekends & holidays: 09:00 – 19:00 EST

Refunds / Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please contact:

Tel: 613-254-6265
Fax: 613-254-6260

Groups / Conferences

For special group/conference fares, please call 1-877-328-8669, fax 613-254-6303 or email (a response will be emailed back to you within 48 hours).

Elders / Seniors

For elder and senior special fares, please call 1-800-267-1247, fax 613-254-6303 or email (a response will be emailed back to you within 48 hours).

Customer Relations, Baggage and Cargo Claims

For Customer Relations inquiries or Baggage claims, please call 1-800-661-3591 Ext. 6361 or email

For Cargo Claims, please call 1-800-661-3591 Ext. 6343 or email

For General Inquiries, please email:

Media Relations


Sponsorships / Marketing Initiatives

Dan Valin
Tel: 613-254-6294

Headquarters and Regional Offices


20 Cope Drive
Kanata, Ontario
Canada K2M 2V8
Tel: 613-254-6200
Fax: 613-254-6398

Eastern Canada

Elena Ramirez
Manager, Sales
Tel: 867-979-8309
Fax: 867-979-8316

Western Canada

Kim Poulter
Manager, Sales
Tel: 867-669-6602
Fax: 867-669-6603


Patrick Akpalialuk
Station Manager, Kuujjuaq
Tel: 613-254-6256
Fax: 613-254-6362