Book a Flight

Web Check-In

Flight Tracker

My Flights

NEW Lower Everyday Fares to or from Inuvik
About First Air » Employment

Customer Service

As a First Air Customer Service or Reservations Agent, you represent a passenger’s initial impression of First Air and this is a crucial role that is one of the keys to our success.

Customer Service Agent

Working directly at the airport, at one of our ticket counters, our front-line employees provide an essential service by checking-in, boarding and deplaning our customers.

Our Ticket Counters are located in airports across Canada:

  • Montreal, Quebec
  • Ottawa, Ontario
  • Edmonton, Alberta
  • Yellowknife, Northwest Territories
  • Inuvik, Northwest Territories
  • Iqaluit, Nunavut
  • Rankin Inlet, Nunavut

Reservation Agents

Our Reservations Office, located at our facility in Ottawa, Ontario will offer you many challenges providing customers with flight arrangement information as well as making bookings.

Northern Agency Administration

If you are looking for task diversity and currently reside, or are interested in residing, in one of the numerous northern communities serviced by First Air – think about joining our Northern Agency Administration team. Acting as a First Air representative within a northern community, the fulfillment of your diverse tasks such as: local reservations, load planning, ticket counter functions, etcetera will be complemented by your ability to communicate in both English and Inuktitut as well as a heavy reliance of excellent customer service skills.

We value training, personal development and encourage career advancement within First Air. For the positions of Customer Service Agent, Reservation Agent and Northern Agent Administration, preference will be given to individuals with prior customer reservation system (Sabre) experience, however, we also encourage diverse experience in a customer service oriented environment. The ability to communicate in English/French or English/Inuktitut is an essential asset to your success in these roles. Our in-house training centre and programs will ensure that you are provided with the skills necessary for you to succeed.

If you share our commitment to customer service, we encourage you to join our team. First Air is an equal opportunity employer, offering competitive compensation and benefits packages.

Want to learn more about careers in this department?

Click on a job title to download its description card (PDF files, ~450 KB)

Current openings in this department

Customer Service Agent Ref. #C256170
Position(s) Available
1 (Part Time)
Based in

Interested in a career with First Air?

Select a job description below for more information on how you can become a part of our team.