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Careers at First Air

Position Vacancy Advisory
Customer Service Agent Ref. #C156155
Position(s) Available
1 (Temp. Part Time)
Based in
OTTAWA
Level
* IN ACCORDANCE WITH THE UNIFOR COLLECTIVE AGREEMENT - AGENT SCALE
Available
2017/10/24
Closes
2017/11/25
Other Details

Immediately until approximately April 30, 2018

  This position is in the Customer Service Department.

First Air is an equal opportunity employer. Members of designated groups (Aboriginal People, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.
 

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

  • Must have a high school diploma and 1 year of previous related experience.
  • Must possess a working knowledge of Sabre.
  • Possess knowledge of passenger check-in and baggage handling.
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions.
  • Must possess strong communication, and interpersonal skills.
  • Fluently bilingual in English and French and Inuktitut an asset.
  • Proven customer service skills.
  • Experience in handling passengers with mobility needs.
  • Must be adept at handling multiple tasks, and prioritizing duties.
  • Willing to assist in all areas of passenger services.
  • Willing to work irregular hours of operation and shift work.
  • Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

  • Process passengers and baggage.
  • Make reservations and compute fares.
  • Disseminate information.
  • Assist passengers with mobility and special needs.
  • Issue tickets/airway bills and process sales reports for deposit.
  • Assemble, control and transmit reservations and passenger data.
  • Administer Interline and employee travel both business and pleasure.
  • Maintain records as required.
  • Process claims for damaged or missing baggage.
  • Record flight arrival and departure times.
  • Conduct radio communications with the aircraft.
  • Process weight and balance and load control data.
  • Process shipment and reception of all cargo.
  • Perform load service duties.
  • Other duties as assigned.

Is this the job for you?

Apply in writing with a cover letter and résumé to:

First Air Human Resources Department
Email: recruit@firstair.ca
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. First Air is committed to employment equity.

This advisory was posted on October 31, 2017.